Return & Refund Policy

We want you to shop with confidence at VapeLust. Here's everything you need to know about returns and refunds kept simple and straight to the point.

Warranty Period

We offer a 7-day limited warranty on all products from the date of purchase.

The following items are not covered by this warranty due to hygiene and re-use reasons:

E-Liquids
Coils & Tanks (opened)
Batteries
Atomizers
Disposable Vapes (opened)

If you're buying from one of our stores, please check these items before you leave. Once you walk out, we can't accept returns on them — unless they were damaged during delivery.

When Can You Return?

We accept returns only in these situations:

The product is defective or has a manufacturing fault
We sent you the wrong item
The product was damaged during delivery

That's it. We do not accept returns for:

Change of mind — if you simply changed your mind after buying, we can't accept a return
Price concerns — if you found the same product cheaper elsewhere or feel you overpaid, that is not a valid reason for a return or refund
Products that have been opened, used, or show signs of wear (unless defective)
Items modified, repaired, or serviced by anyone other than VapeLust or the original manufacturer
Items that were physically damaged or mishandled by the customer
Products used in a way not intended by the manufacturer
Items exposed to water, extreme heat, or improper storage
Returns where original packaging or accessories are missing
Requests made after 7 days of delivery

How to Return

WhatsApp: +92 300 211 0033
Email: vapelustsupport@gmail.com

Share your order number, a photo or video of the issue, and a short description of the problem.

We'll get back to you within 24–48 hours.

If approved, drop off the product at any VapeLust store or ship it back with all original packaging and accessories.

Your Options After Approval

Replacement: we send you a new working item or the correct product
Store Credit: for non-defective exchanges only (no cash refund)
Refund: only for defective or wrong items, processed within 7–10 business days

Refunds go back through the same payment method you used. For COD orders, we'll arrange a bank transfer or cash refund at our store.

Shipping Charges

Shipping fees are non-refundable
If the fault is on our end (defective or wrong item), we cover the return shipping
In all other cases, return shipping is the customer's responsibility